Let’s face the facts: we are seen as experts. Customers expect answers from us, usually immediate answers. How tempting it can be to make them happy! Armed with our expensive, high-tech tools, it is all too easy to forget we can’t always come up with those answers.
The temperature difference on this failing surge protection [...]
Some problems don’t necessarily “shout” at you. The increase in temperature of this surge protection device in a substation is only a few degrees warmer than normal. Seeing the signature required adjusting the imager skillfully. Understanding the device could fail at any moment required additional background knowledge and clear [...]